• Locally owned; we are not a franchise
• Owners, managers, and staff who have a passion and love for pets
• Manager living on site who has 30 years of dog caring experience
• Expertly trained staff who are "dog professionals"
• 30,000 square foot custom designed facility on 12 acres
• First class accommodations and amenities
• Feline guest rooms located separately from our canine guests in order to reduce stress
• Ambient sound system, creating a peaceful environment for our guests
• Expansive windows for natural lighting and fresh air
• Webcam service for public viewing
• Security system and fire alarms
• Climate controlled environment with advanced air exchange system to eliminate odors and germs
• Industry leading cleaning techniques that utilize state of the art equipment to ensure all guests remain healthy and safe
• Safe, highly controlled 10,000 square foot indoor play ground (largest in area) and 3000 square foot outdoor play ground; dogs grouped according to size and play style.
• Double outdoor fencing to keep all dogs safe and secure
• Custom designed deluxe hotel van for pick up and delivery of our canine and feline guests
• Owners and staff who are actively involved with a variety of pet organizations, such as pet rescue, pet therapy, local animal shelters, and the local kennel club.

Monday-Friday: 7:00 am- 6:00 pm
Saturday: 9:00 am - 3:00 pm
Sunday: 1:00 pm - 5:00 pm

Yes, our custom outfitted van is available to transport your pet Monday through Friday as long as you live within the metro area. Please call our concierge at (605) 232-3647 to schedule. Cost is $10 one way, per household.

For the hotel, you may check in anytime after 3:00 p.m. Monday through Friday; and 1:00 p.m. on Saturdays and Sundays. Check out is by 12:00 p.m. the last day of the stay. Special arrangements may be made in advance for early departure and late arrivals; day care rates may apply. Day care/day stay check-ins begin at 6:30 a.m. Guests may choose a full day or a half day( 6 hours or less). All day care/day stay guests must be picked by 6:30 p.m. If your guest is not picked up by this time, hotel rates will apply.

For our canine guests, we require a veterinarian certificate indicating proof of vaccination for Rabies, DHPP, and Bordetella. For our feline guests, we require a veterinarian certificate indicating proof of Rabies, FELV, and FVRCP.

A 7 day waiting period is required after the first administration of a vaccine or if it has expired. Your vet can fax us a copy at 605-232-8909. Please make sure we have the vaccination documentation 24 hours prior to check-in.

All guests must be treated with an effective form of flea control treatment.

All guest must be 4 months or older. To join daycare, they must be spayed or neutered, unless under 7 months of age. Once they are over 7 months of age they must be spayed or neutered in order to socialize with the other guests in daycare.

Day care guests will require a brief daycare behavior assessment to ensure the safety of all our guests. This assessment must be scheduled in advance, so please call to let us know when you would like to visit us.

Day Stay is an alternative to day care for dogs who need private socialization instead of interacting in play groups. Guests will enjoy their own private room for the day, which includes 3 individualized play sessions as well as standard hotel amenities.

Please bring your dog on a leash. Cats should be transported in a cat carrier. As many pets are sensitive to sudden dietary changes, we believe it's best for you to provide your pet's regular food. By request, we can prepare specialized meals, including cooking and thawing if required. If you forget your food, you can purchase food from our retail store.

Yes. We can administer any non-injectable medication free of charge. Please make sure the medications are clearly labeled and dosage instructions are included.

Your pet's health and safety are of the highest importance; we have established procedures to ensure that we are ready if a pet experiences a health situation while in our care. In the event we need to discuss something with you, we will call you immediately unless instructed otherwise by you, the owner. If veterinary assistance is needed , we will transport your pet to your preferred vet.

Yes. Housekeeping will launder any washable items prior to your pet's return home. Please make sure these items have permanent identification. Your pet may bring up to two toys that will stay with them in their rooms.

For our canine guests, each room includes a comfortable bed and bowls. Guest receive room service twice a day; housekeeping is once a day or as necessary. Snacks are provided throughout the day, unless we are otherwise instructed. Our canine guests will enjoy twice daily, supervised and extended playgroups with guests of like size and play style. Dogs staying for 5 nights or more, will receive a complimentary bath and brushing before checking out.

For our feline guests, we offer a cozy cat condo with multiple levels for play and a private litter box. Guests receive room service twice a day; housekeeping once a day or as necessary. Treats will also be provided unless we are otherwise instructed.

We realize that plans change, and wish to accommodate all of our customer's needs. But as a courtesy to our other customers, please notify us of your cancellation 24 hours in advance for non-holidays and one week in advance for holidays.

Guest can also enjoy our full-service salon and spa, training sessions (group, private and in-hotel), and a retail boutique.

Yes, please call our concierge at (605) 232-3647 to schedule an appointment.

We can accommodate your wishes and board your pets together in the same room or suite, as space allows. Overnight guests sharing a room will receive a discounted rate. Guests sharing a room must be from the same family; dogs may not share a room with a cat.

You are always welcome to call and check on your pet. We can also send you a text or email if you wish. Please advise us when you check into the hotel.